Blog 2021 new year - Onyx Tan
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Halloween with Onyx – Body Make Up with Tanning Lotions

Posted by MARKETING ONYX

halloween with tanning lotions by onyx - body makeup
The scariest day of the year is almost here so we are giving you a bunch of Halloween ideas. Say yes to Halloween Body Make Up!
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Best tan products of the year 2020

Posted by MARKETING ONYX

the best tan products

How was 2020 for you? Regardless of that, the end of the year is always a time of summaries. Which tan products were the best? 

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New Year & New Tan Cosmetics

Posted by MARKETING ONYX

new tan cosmetics

We said goodbye to the old year and welcomed the new one. This is also a great opportunity to make a list of new tan cosmetics to try!

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Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@onyxtan.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@onyxtan.com and send your item to: Onyx Products Inc, P.O. BOX 161037, Miami, FL 33116.


Shipping
To return your product, you should mail your product to: Onyx Products Inc, P.O. BOX 161037, Miami, FL 33116.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for contacting us. We'll get back to you as soon as possible.

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