Blog 6 things professional tanners - Onyx Tan
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4 Christmas gift ideas for tan lovers

Posted by MARKETING ONYX

Christmas gifts for tan lovers - what to buy?
If you are wondering what to buy for your loved ones or friends, you are not alone. Here are 4 Christmas gift ideas!
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Winter skincare - how to moisturize dry skin?

Posted by MARKETING ONYX

winter skincare - how to moisturize skin

Dry skin can happen as a result of frequent bathing, aging, medical conditions, and cold or dry winter air.  How to deal with it?

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Female tanning doubts

Posted by MARKETING ONYX

female tanning doubts

Are you on your period or breastfeeding? Keep on reading to find out if tanning is a good idea during this time. We’ll dispel all your tanning doubts!

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Tanning after beauty treatments

Posted by MARKETING ONYX

pretty women - tanning after beauty treatments

It is possible to tan after permanent make-up or a new tattoo? Everything about tanning after beauty treatments.

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6 THINGS you need to take to tanning salon

Posted by MARKETING ONYX

tanned woman in tanning salon - 6 things you need to take to tanning salon

If you visit a tanning salon just from time to time, you may be wondering what to take with you. Let's make a check list!

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Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@onyxtan.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@onyxtan.com and send your item to: Onyx Products Inc, P.O. BOX 161037, Miami, FL 33116.


Shipping
To return your product, you should mail your product to: Onyx Products Inc, P.O. BOX 161037, Miami, FL 33116.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for contacting us. We'll get back to you as soon as possible.

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